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Training Services
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Internet Services Internet Access • Blocking Spam • Control Panel • Website Hosting • Online Helpdesk • Frequently Asked Questions • Problem Report Form • Internet Links • Signup Form • Detailed Usage Report ACE Internet Remote Support Instructions1. Once you click on the tech's name, you will see a screen like the following. 
2. Click the Run button. You may get the following screen. If so, click Run again. 
3. The file should now begin downloading. Once it is done, the program will start. You should see the following screen. Leave all the information as is (unless instructed to change it by the tech), and click the OK button. 
4. This will begin the connection. Once the connection is established, you will see the following window. Click OK. The tech will now be able to connect to your PC to assist you. 
5. Once the issue is resolved, the tech will disconnect on his end. To close the connection to the server, you can either reboot, or right click the service tray icon (looks like an eye) and left click on either Disconnect or Exit. 
(c) 2000 ACE Internet Services. All content is (c) 2000 ACE Internet services unless otherwise specified. All ACE Internet ISP customers fall under ACE Internet's ISP Terms & Conditions |
Connection Troubles? Need Internet
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Site design (c) 1999-2000 Advantage Computer Enterprises, INC. All text, graphics, and other associated media is (c) 1999-2000 Advantage Computer Enterprises, INC. This site is best suited to an 800x600 display at a 16 bit or higher color depth. This site looks best under Internet Explorer 4.0x, 5.0x and Netscape Navigator 4.x. It also works under many other browsers. Site problems? Contact the webmaster. |
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